Frequently Asked Questions

GradConn Frequently Asked Questions

Below are some of our most Frequently Asked Questions. Please feel free to contact us for further details.

  • Where does GradConn manufacture?

    Our factories in China and Taiwan have full ISO 9001:2015 and ISO 14001:2015 certification. This ensures that GradConn will supply you high quality components under stringent quality control systems whilst still giving you the very best value for money.

    Automatic assembly machines guarantee the best quality standards and our production staff are highly trained and efficient, keeping overheads low. Our engineering staff are specialists in AutoCAD, mould making, plastic injection, die cast metal & ESD machines.

  • How are your products packaged?

    GradConn Thru-hole products packed in tube, tray or box.

    SMT products are offered with options for tape and reel (T&R) packaging with pick and place caps (plastic) or film to allow vacuum suction for automatic placement.

    Consult separate product drawings for further details.

  • What are your lead times?

    Our standard lead time is 5 weeks; please check with GradConn on the particular product that you are interested in for a more accurate indication.

    GradConn hold stocks of semi-finished components so that we can always provide you with the best possible lead time for our connectors, whilst keeping factory running at optimum performance giving competitive prices desire.

  • Do you have minimum order quantities (MOQ)?

    Yes, please use the below information for guidance only, contact GradConn for exact details:

    Board to Board Connectors:
    • Standard Parts MOQ
      • 2-10 Contacts: 1000pcs
      • 11+ Contacts 2000pcs
    • Non - standard options – Will incur a higher MOQ, e.g Non-standard plating:
      • 3000pcs, please check with GradConn.
    SIM Connectors:
    • Standard MOQ: From 1,200 pieces upwards.
    RF Cables:
    • Standard MOQ: 500-1,000 pieces.
    Wire to Board:
    • Headers MOQ 2,000 – 3,000 pieces.
    Cables Assemblies:
    • Check with GradConn.
    Micro USB Connectors:
    • Standard MOQ: 3,000
    • Non Standard MOQ: 6,000.
  • Where can I find further details on GradConn’s Quality and Compliance?

    All GradConn connectors are fully RoHS compliant. Certification information can be found here.

    GradConn are committed to maintaining an ethical supply chain and monitor our supply chain to discourage the use of conflict materials.

  • Can I have more information about Shipping?

    GradConn products are shipped globally ex-works from Taiwan. For North America, we have the option to ship Delivery Duty Paid (DDP). Please feel free to contact us if you have specific questions or requirements for shipping.

  • What can I expect from Customer support?

    GradConn aims to provide a quick and efficient service. A dedicated team is on hand to help and answer any questions you may have at any stage.

    Support based from 3 central locations:

    • Taiwan office: Supporting direct sales in APAC
    • U.S.A. office: Based Florida, supported by representative and distribution network.
    • European office: Based UK, supported by European distribution network.

    GradConn also have distribution partners in many other worldwide locations, see thereps and distributors page for your local contacts

  • What if I can't find the answer to my question?

    If you have an question and can't find an answer, you can find all of our contact here.

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